Operations Management

Asset Management

Customer Management

Financial Management

Operations Management

Strategic Services

Optimize the Operation of Your Assets and Resources.

Operations Management

Whether you need simple control, advanced automation or system-wide optimization, Westin can help you reach your goals. Westin provides planning, design and implementation services that are focused on the effective automation and control of water and wastewater systems and public utilities. Our specialization in automation technology means we can help:

  • Develop long-term plans for upgrades and expansion
  • Achieve appropriate levels of automation for your operation
  • Match technology to your unique needs
  • Expedite implementation
  • Obtain predictable, high-quality results
  • Create an integrated solution
  • Deliver projects on time and on budget

Westin’s engineers and project managers employ practical experience in design gained at hundreds of utilities throughout the nation. Throughout our history we have designed, configured and helped implement virtually every major SCADA system, PLC, RTU and communication technology on the market.

Many of our engineers began their careers as system integrators and some have experience as utility operators. We know how systems perform in the field and we apply this practical knowledge to help you maximize the return on every dollar you spend on automation technology.

SCADA Master Planning (CMMS)

The life span of a SCADA/Control system is relatively short. System upgrades introduce greater functionality while aging systems face concerns with compatibility, continuing support and availability of replacement parts.

While some utilities update systems, others are applying control systems to optimize processes; capture operational data for planning and decision making; and integrate with business systems for enterprise-wide improvement.

Westin’s Proactive approach is a business-centric structure designed to establish a comprehensive plan for all aspects of automated control – technology, networks and communication, security, governance, standards and operation. Westin’s Proactive approach to SCADA master planning helps you:

  • Establish your vision, strategies and goals for effective, system-wide operations control;
  • Maximize business and operational benefits and your investment in SCADA.
  • Identify and prioritize business, operational and technical requirements;
  • Understand how service level objectives impact control;
  • Establish a coordinated, prioritized program to meet operational goals;
  • Define specific, short-term and long-term projects including costs, resource commitment, schedules and dependencies in order to deliver projects on time and within budget.
  • Identify immediate concerns and high-impact projects;
  • Define and identify policies, procedures, organization, technologies and a controlled means of managing change; and
  • Establish buy-in among stakeholders and executive sponsors.

The end-result is a Proactive plan that will lower business risk, optimize operational performance, and provide access to operational data required for effective business decisions.

Design, Bid and Construction Services

Today’s electrical and SCADA systems do much more than provide power and control for water treatment processes. Reliable control and electrical systems are a required to optimize energy and chemical use, collect data for regulatory reports, or attain sophisticated asset and maintenance management. Delivering a system to achieve those goals involves thousands of details. Westin’s proven approach and experienced professionals work with you to ensure that your systems meet your unique operational and business needs.

Design/Bid
Westin helps utilities determine the right mix of computer hardware, software, communications, databases, electrical and instrumentation to attain their business and operational objectives. Westin helps specify biddable and buildable system requirements to ensure that contractors address all required elements; that the work is completed to a common standard; and that construction change orders are minimal.

Construction Services
Agencies invest significant time and energy into system planning, design and configuration to improve process control and performance. To ensure the system delivers the planned improvements, agencies must ensure that installation and startup match plans.

Successful implementation requires continuity from plan through construction. An experienced construction manager can help you deliver on schedule, avoid unnecessary change orders, capitalize on opportunities for improvement discovered during system development, and ensure that installation matches your specification.

ODMS

Whether producing regulatory reports, planning capital projects, or validating billing, utilities need data they can trust and a simple way to access it.

The challenge boils down to three basic issues: access, effort and accuracy. In many cases, information must be extracted from a proprietary SCADA database or from spreadsheets on various servers and drives. When data is collected and entered by hand, accuracy is questionable. And, when data is difficult to consolidate and format, processes can extend until information is beyond the date when it is meaningful for daily decision making or long-term planning.

Improving data access and reporting is a key strategy for utilities to improve performance – in water quality, regulatory and operations reporting, billing, asset management, process optimization, and capital planning. Westin works with utilities to:

  • Identify root causes of data collection problems.
  • Apply best practices including automating data collection, eliminating failure modes, and pre-validating manually entered data.
  • Ensure accurate and complete data required for regulatory and operations reporting through formal data validation policies and procedures.
  • Develop and fully deploy enterprise solutions through defined system and data requirements, scalable system architecture and design, configuration, testing and training.
  • Integrate operations data with business systems to calculate total asset cost, deploy condition-based preventative maintenance, and improve billing accuracy.
  • Reduce time, cost and errors by automating reporting for compliance, operations performance, incidents, etc.
  • Deliver information dashboards that are tailored to specific corporate users and external customers.
  • Provide timely, accurate information and alerts so managers can compare actual performance with goals and take corrective action when trends indicate a future concern.

SCADA Maintenance

Success or failure of any SCADA component can profoundly effect the ability to maintain service levels. Proactive maintenance treats the SCADA system as a mission-critical asset, applying basic principles of asset management to protect your investment.

Westin provides a range of services to assist with system maintenance:

  • System maintenance plans define component criticality and outline regularly scheduled activities;
  • Preventive maintenance services help prevent system failures;
  • Corrective maintenance services address unscheduled maintenance required to mitigate degraded system performance and component failures;
  • Emergency response services address failures which jeopardize system operation;
  • System enhancements and upgrades provide ongoing services related to database, control strategy and process graphic display changes; and
  • System administration provides software revisions and upgrades, file backups, etc.
  • Business strategies, and the technology used to deploy them, depend on effective, reliable and secure networks.

Telecommunications

Westin helps you develop the technical foundation you need to meet your business needs today and tomorrow. We apply our proven experience to design and implement networks for your specific enterprise needs. By designing for high availability, accessibility and security we ensure the confidence you need to conduct business and operations safely and effectively – whether in the office or on the go.

Westin’s network and communication engineering services help you meet business and operational needs with effective, affordable solutions.

Radio Path Studies
Central control of distributed systems often requires that radio signals reach remote facilities – a pump station on a canal outside of town, a booster station in the collection system or a dam in a canyon. Managing and controlling these distributed facilities in real time requires reliable communication.

Radio signals are only as good as the path they take. Success can be affected by terrain, trees and buildings, antenna height and type, and other environmental considerations. To ensure reliable communication, radio paths must be designed and checked in the real world.

Westin works with utilities to ensure that their radio systems work as intended, allowing them to accomplish their operational and business communications as required. To achieve this goal we work with agencies to:

  • Establish general network requirements including current and future applications (voice, video and/or data) and the associated bandwidth;
  • Specify minimum path performance requirements;
  • Assess path feasibility in context of performance requirements, path length, signal level, and potential obstructions (landscape, trees, buildings, freeways, etc.);
  • Validate primary and redundant (alternate) radio paths in context of landscape, throughput requirements, technology and network architecture;
  • Determine antenna heights, power, and feed lines necessary to achieve the throughput and reliability requirements.

Westin’s combines proven engineering methods with field verification to check radio paths and deliver practical advice that ensures your communication system provides you the operational control and business communication your need.

Security Services

Protecting critical infrastructure requires commitment – to security, to planning, and to long-term change. Westin helps you design and implement measures to plan and prepare for disaster scenarios as well as secure facilities, systems, and business information.

Westin pairs extensive experience in operations and control with knowledge of business continuity, vulnerability assessments, security system design, and disaster recovery to help you ensure the continuity of critical infrastructure.

Success Stories

Encina Water Authority’s SCADA had been in operation for 12+ years with many of the vendor products implemented reaching planned obsolescence, including the Allen Bradley PLC5 and SLC5 products deployed in fourteen (14) plant control panels and four (4) remote facility control panels. The Supervisory Level of their SCADA system consisted of two different products from the same vendor and was not fully integrated. The existing RSView32 software product for the Plant and Remote Facilities was near end of life.

Westin was selected to create a comprehensive set of business and operators technology initiatives which would support the Authority’s business requirements. The plan scheduled technology initiatives over a five year period and established a technology continuous improvement program intended to deliver benefits for many years beyond. Benefits from technology investments included supporting business strategy executive for improved reliability, regulatory compliance, productivity, collaboration, operational effectiveness and efficiency, and decision support.

The Plan identified the most effective approach to leverage existing systems along with new investments to help the Authority achieve targeted business performance objects. The SCADA Master Plan established a path forward for the technology required to attain these benefits along with the changes required in organization, governance and processes.

Westin performed onsite field investigations, business requirements workshops and visioning workshops in order to develop the final SCADA master plan report which provided a strategic plan for the Authority to invest $13.5 million in SCADA upgrades over a 5 year period.

The Agency contracted Westin to develop a comprehensive SCADA Master Plan to define and document a roadmap for the implementation of the technology, practices and organization required to meet the Agency’s long-term vision for SCADA.

Westin performed onsite field investigations, documented the current state by reviewing existing documentation and conducting staff interviews, captured the agency’s business requirements and vision for SCADA through facilitated stakeholder works, researched and analyzed technology alternatives and best practices required to address the Agency’s business requirements, reviewed preliminary recommendations to reach consensus on
projects and priorities required to achieve the desired state and developed project scope statements, budget and implementation plans to bridge the gap between the current state and the desired state.

The final SCADA master plan report provided a strategic plan for the Agency to invest $14.3 million in SCADA upgrades over a 7 year period. K

SFWMD desired an upgrade of the existing Supervisory Control Layer as a top priority for the District’s SCADA Master Plan in order to achieve their SCADA system vision of “a secure, reliable, sustainable SCADA system that supports SFWMD’s mission and the growth of the Water Management System while managing risk and leveraging existing assets.”

Westin performed onsite field investigations, documented the current state by reviewing existing documentation and conducting staff interviews, captured the agency’s business requirements and vision for SCADA through facilitated stakeholder works, researched and analyzed technology alternatives and best practices required to address the Agency’s business requirements, reviewed preliminary recommendations to reach consensus on projects and priorities required to achieve the desired state and developed project scope statements, budget and implementation plans to bridge the gap between the current state and the desired state.

The final SCADA master plan report provided a strategic plan for the Agency to invest $6.5 million in SCADA upgrades over a 3 year period.

The District contracted Westin to develop a comprehensive SCADA Master Plan to define and document a roadmap for the implementation of the technology, practices and organization required to meet the Agency’s long-term vision for SCADA “Effectively utilize and develop the people, processes and technology of SD1 to build a manageable, scalable and sustainable SCADA system as an integrated part of the organization.”

Westin performed onsite field investigations, documented the current state by reviewing existing documentation and conducting staff interviews, captured the District’s business requirements and vision for SCADA through facilitated stakeholder works, researched and analyzed technology alternatives and best practices required to address the District’s business requirements, reviewed preliminary recommendations to reach consensus on projects and priorities required to achieve the desired state and developed project scope statements, budget and implementation plans to bridge the gap between the current state and the desired state.

The final SCADA master plan report provided a strategic plan for the Agency to invest $8.3 million in SCADA upgrades over a 7 year period.

The District faced several challenges with their SCADA system including: 49% of the installed PLC base was obsolete, 43% of the installed PLC based reached end of life, latency issues with the radio telemetry system, no security protocols implemented within the HMI application, nuisance alarms, poor system documentation, no centralized control system, lack of automatic report development and a lack of backup control strategies if a PLC failure occurred.

The District contracted Westin to develop a comprehensive SCADA Master Plan to define
and document a roadmap for the implementation of the technology, practices, and organization required to meet the District’s long-term vision for SCADA:  “Apply the District’s Guiding Principles of 100% safety and fiscal responsibility to supply a highly available Industrial Control System solution that is reliable, maintainable, adaptable, secure, accountable and empowering to the end user. This is accomplished by a commitment to
excellent internal customer service, support of operational efficiencies and application of both Industry and District developed Standards. The SCADA program will progressively move the District toward the long-term SCADA vision and maximize the business value of its SCADA technology investment.”

Westin performed onsite field investigations, documented the current state by reviewing existing documentation and conducting staff interviews, captured the District’s business requirements and vision for SCADA through facilitated stakeholder works, researched and analyzed technology alternatives and best practices required to address the District’s business requirements, reviewed preliminary recommendations to reach consensus on
projects and priorities required to achieve the desired state and developed project scope statements, budget and implementation plans to bridge the gap between the current state and the desired state.

The final SCADA master plan report provided a strategic plan for the District to invest $20.7 million in SCADA upgrades over a 10 year period.

The District contracted Westin to develop a comprehensive SCADA Master Plan to define and document a roadmap for the implementation of the technology, practices and organization required to meet the District’s long-term vision for SCADA. They wanted to “Build a highly reliable, integrated SCADA system that provides enterprise-wide measurement, control and optimization of the Agency’s water and wastewater systems, delivers quality and innovative information technology solutions to provide citizens, customers and Agency staff with convenient access to appropriate information and services.”

Westin performed onsite field investigations, documented the current state by reviewing existing documentation and conducting staff interviews, captured the Agency’s business requirements and vision for SCADA through facilitated stakeholder works, researched and analyzed technology alternatives and best practices required to address the Agency’s business requirements, reviewed preliminary recommendations to reach consensus on projects and priorities required to achieve the desired state and developed project scope statements, budget and implementation plans to bridge the gap between the current state and the desired state.

The final SCADA master plan report provided a strategic plan for the Agency to invest $27.0 million in SCADA upgrades over a 7 year period.