- Effective Utility Management Visioning – Where do you want to be?
- Organizational Alignment – Alignment of staffing, resources, services and accountability.
- Core Business Strategies Aligned with EUM Principles:
- Operations Management – Including supervisory control and data acquisition (SCADA) system, process control system, operations data management system (ODMS), laboratory information management systems (LIMs), etc.
- Customer Management – Including customer information system (CIS) for billing and service requests, AMR/AMI, mobile workforce management (MWM), meter data management (MDM), customer relationship management (CRM) systems, etc.
- Maintenance and Asset Management – Including computerized maintenance management system (CMMS), geographic information system (GIS), capital improvement program (CIP) management system, field mobile technologies, inventory, condition assessment technologies, fleet management software, etc.
- Financial Management – Including enterprise resource planning (ERP), human resource (HR), and financial information systems (FIS) for accounting, payroll, fixed asset records, labor, and material costs, purchase orders, etc.
- Supporting Applications and Technologies – Optimizing the use of GPS, automated vehicle location (AVL), document management systems, etc.
- Existing System Integrations & Interfaces – Getting to “one version of the truth.”
- Business Process Alignment & Optimization – Maximizing workforce and field efficiencies.
- Data Management & Governance – Ensuring accurate and reliable information.
- Performance Reporting and Business Intelligence (BI) – Objective performance reporting to make fact-based business decisions.
TYPICAL PROJECT DELIVERABLES
- Assessment Findings
- Gap Analysis
- Roadmap from “Current State” to a high-level “Desired State” to close gaps and coincide with predicted future of analytics and technology
- Recommended projects with planning-level resource needs including:
- Project scopes
- Budgetary estimates
- Resource needs
- Interdependent schedules
The culmination of the assessment will result in an EUM Framework (or Implementation Plan) that will guide future technology investments and the alignment of associated business processes for optimizing utility performance. Our proven approach typically results in identified “Quick Wins” that can be implemented immediately by the utility, as well as substantive recommendations for longer term improvements and optimization.
always moving in directions that provide value to our clients