The City of Georgetown Utility Systems (GUS) provides water, wastewater and electric services to over 35,000 customer accounts in Central Texas. The existing Incode customer information system (CIS) supported multiple departments but was obsolete and lacked the scalability required for the City’s economic growth. The City’s legacy Incode CIS and automated meter reading (AMR) systems became overly expensive to maintain. The City desired more flexibility, greater scalability and increased integration to existing City systems (e.g., meter management (MDMS), Incode Remittance, Incode General Ledger and GIS) and the capability to integrate to future City systems (e.g., advanced metering infrastructure (AMI), financial management system (FMS) replacement, and asset management systems).
To satisfy current and future business functionality requirements, the City hired Westin to assist in the successful selection, acquisition and implementation of new CIS and meter data management (MDM) solutions. Westin successfully led the GUS team through a detailed business needs assessment, process definitions, business and technical requirements gathering, RFP development, systems evaluation and selection, and vendor contract negotiations. During the CIS and MDM implementations, Westin provided project management, test management, business process reengineering, organizational change management (OCM) and quality assurance services. Westin also provided oversight and quality assurance services during the deployment of the City’s AMI infrastructure, communications network, smart meters, and home area network. The team’s efforts fostered the successful implementation of the City’s new Itineris CIS solution with integration to the City’s existing geographic information system (GIS) and computerized maintenance management systems (CMMS).
These efforts resulted in substantial improvements in the City’s customer management operational efficiencies, responsiveness, data quality, information access and advancing their Smart Grid Initiatives (SGI). GUS now use automated tools to increase organizational efficiencies, improve customer service levels, support customized rates for electric and water customers, and eliminate manual and duplicate efforts by the effective use of automation.